Q: How do I purchase an item?

Use the ‘Add to Cart’ button and then choose ‘Keep Browsing’ to continue shopping or ‘Checkout’ to finalise your purchase. You can go back to your cart at any time by clicking on the shopping cart icon at the top right side of the page. At Checkout, we will ask you for some account information before completing your purchase. If you already have a gjs.market account, simply sign in to pre-fill your account information. If you do not have an account, follow the steps to sign up. You will be sent a confirmation email to verify your account so make sure you check your email. Select your preferred payment option and enter your payment details. Take a moment to review your order before finalising your purchase.

Question 1

How to contact with Customer Service?

Accepted Answer

Our Customer Experience Team is available 7 days a week and we offer 2 ways to get in contact. Email and Chat. We try to reply quickly, so you need not to wait too long for a response!

Question 2

How do I purchase an item?

Accepted Answer

Use the &lsquo;Add to Cart&rsquo; button and then choose &lsquo;Keep Browsing&rsquo; to continue shopping or &lsquo;Checkout&rsquo; to finalise your purchase. You can go back to your cart at any time by clicking on the shopping cart icon at the top right side of the page. At Checkout, we will ask you for some account information before completing your purchase. If you already have a gjs.market account, simply sign in to pre-fill your account information. If you do not have an account, follow the steps to sign up. You will be sent a confirmation email to verify your account so make sure you check your email. Select your preferred payment option and enter your payment details. Take a moment to review your order before finalising your purchase.

Question 3

How to download your items?

Accepted Answer

Item(s) should be downloaded immediately after purchasing. Items may be removed from gjs.market from time to time. To download your item(s): Hover over your username and click "Purchases" from the drop-down menu. The purchases section displays a list of all the items purchased using your account. Click the "Download" button next to the item.

Question 4

How do I create an account?

Accepted Answer

If you want to open an account for personal use you can do it over the phone or online. Opening an account online should only take a few minutes.

Question 5

How to contact with Customer Service?

Accepted Answer

Our Customer Experience Team is available 7 days a week and we offer 2 ways to get in contact. Email and Chat. We try to reply quickly, so you need not to wait too long for a response!

Question 6

How do donations work for free products?

Accepted Answer

Some free products include a donation option to support the creator. Choose one-time or monthly support, select an amount, and complete checkout.

Question 7

Can I cancel a monthly donation?

Accepted Answer

Yes. Open Payment History and click Manage billing for the active subscription. The billing portal will show the cancellation timing before you confirm.

Question 8

Are donations refundable?

Accepted Answer

Donations are generally non-refundable because they are voluntary support payments. If you believe a charge is incorrect, contact support with your donation reference.

Question 9

How do I get a donation receipt?

Accepted Answer

Receipts are usually sent by the payment provider after successful checkout. You can also review donation records in Payment History .

Question 10

What donation methods are available?

Accepted Answer

Donation checkout supports one-time and recurring monthly payments where available. Supported payment methods are shown during checkout by the payment provider.

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